Where is the exhibition located?
The exhibition is located at Old Orchard Shopping Center in Skokie, IL. It is located at the north end of the shopping center, just off Old Orchard Road. The address is 4963 Old Orchard Shopping Center, Skokie, IL 60077, in the former Bloomingdale’s box adjacent to the Orange Level parking garage. View on maps.

What is the best way to get to the exhibition?
The exhibition is easily accessible by both car and public transit.

DIRECTIONS BY CAR

EDEN’S EXPRESSWAY (I-94)

• From the north: Take I-94 east to Old Orchard Road. Turn left heading east on Old Orchard Road. The center is on the right hand side less than a 1/4 mile from the exit. Westfield Old Orchard is approximately 12 miles before downtown Chicago and approximately 7 miles after the I-90/94 split at Deerfield Road.
• From the south: Take I-90/94 west, past downtown Chicago until the I-90/94 split. Remain on I-94 east and exit at Old Orchard Road approximately 7 miles further. Turn right heading east on Old Orchard Road. The center is on the right-hand side, less than a 1/4 mile from the exit.

I-294

• From the north: Take I-294 south and exit at Golf Road. Turn left heading east on Golf Road. Continue on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left-hand side.
• From the south: Take I-294 north. Exit at Dempster. Turn right heading east on Dempster, continue until Waukegan Road. Turn left on Waukegan and two blocks later turn right on Golf Road. Continue east on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left hand side.

I-90/O’HARE AIRPORT – Leaving O’Hare Airport terminal area, you are on I-90. Exit to I-294 north. Take I-294 and exit at Dempster. Turn right heading east on Dempster, continue until Waukegan Road. Turn left on Waukegan and two blocks later turn right on Golf Road. Continue east on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left-hand side

PUBLIC TRANSPORTATION

Westfield Old Orchard is easily accessible from several different buses and trains. The center is located just minutes from the Skokie Swift Yellow train line. Several bus routes stop outside Macy’s and Bloomingdale’s, including CTA buses #97, 201, 205, 208, and Pace buses #215 and 422.
To find the best route to the center, use the RTA Trip Finder. Enter a starting address then select Westfield Old Orchard Mall in Skokie, IL as your destination.

PARKING

Take advantage of ample parking on the west side of Westfield Old Orchard, located off Golf Road or Old Orchard Road.

Parking decks:

• Park at Orange Level 3 near former Bloomingdales (exhibition is presented in former Bloomingdales, the Orange lot is the closest to the exhibition). Link to directions

Additional parking is available in the Red parking deck near Lord & Taylor off Skokie Boulevard.

What are the hours of operation?
The exhibition is open weekly from Wednesday-Sunday with hours from 10:00 am to 6:00 pm, with the last ticket sold at 4:30 pm.  Hours are subject to change.

How long does it take to go through the exhibition?
Most guests will spend between 60 and 90 minutes exploring the exhibition. Guests are welcome to stay for as long or as little as they would like during hours of operation.

How do I purchase tickets?
Purchase General Admission tickets here or VIP tickets here or call toll-free (888) 850-8718.

What is the difference between the General Admission and the VIP ticket?
The VIP ticket allows guests to visit the exhibition on the selected date of visit at any time during normal operating hours. The ticket also includes a complimentary audio guide and official show catalogue which is not included with the timed-entry ticket.

Is there an exhibition shop?
Yes, there is a shop featuring Downton Abbey themed merchandise available for purchase.

Can the exhibition accommodate guests who require special access?
The exhibition is fully accessible for the mobility impaired. A printed set of captions for video content is available upon request.

Can I take food or beverages into the exhibition?
Food and drink are not allowed in the exhibition.  Old Orchard Shopping Center offers a variety of food and dining options “pre and post” exhibition visit.

What are your current health and safety precautions?
Downton Abbey: The Exhibition is committed to the health and safety of our staff and visitors. Staff and visitors are required to follow all local and state guidelines regarding Covid-19.

Is the exhibition appropriate for children? What is the age recommendation?
Downton Abbey fans of all ages are welcome. Children 11 and under can visit the exhibition for free when accompanied by a paying adult. Parents and caregivers can make the best judgment about their children’s interest and ability to enjoy the exhibition.

Why do I have to choose a time to enter the exhibition?
Admission is timed-entry where your ticket is for a specific time slot, and you may enter anywhere during the 30 minutes after the stated time. For example: a 10:00am ticket gives entry from 10:00am – 10:30am. Please arrive 15 minutes before your time slot. Busy days may involve a short wait to enter.

What if I arrive after my time slot?
The box office will do their best to accommodate you into the next available time slot. Due to high demand, that time slot might not be immediately, and you may have to wait until later in the day.

Will cast members be at the exhibition?
No, cast members will not be at the exhibition, but some of their show costumes will be.

Can I take photos inside the exhibition?
Yes. However, video recording is not allowed.

Where else will the exhibition be traveling?
We anticipate that the exhibition will travel to other locations, however, they have not been announced at this time.  To be among the first to hear details about Downton Abbey: The Exhibition, including details on future tour stops, sign up for the exhibition newsletter.

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