Now Open for a Limited Time
Downton Abbey: The Exhibition, based on the beloved television show, transports you to post-Edwardian England, where the characters and the iconic house come to life. You’ll be immersed in the fascinating social history, culture, and some of the most memorable moments from the show’s six-season run.
“You’ll find there’s never a dull moment in this house”
-Violet, Dowager Countess of Grantham
Downton Abbey: The Exhibition Now open for a limited time in Skokie, IL at the Westfield Old Orchard Shopping Center for a limited time.
Children ages 11 and under visit for free when accompanied by a paying adult.
The VIP ticket allows guests to visit the exhibition on the selected date of visit at any time during normal operating hours and includes a complimentary audio guide and official show catalogue which is not included with the timed-entry ticket.
10am – 6pm (last ticket sold at 5pm)
Open weekly from Wednesday-Sunday
Some exceptions apply. Visit our FAQs for details.
The exhibition is located at Old Orchard Shopping Center in Skokie, IL. It is located at the north end of the shopping center, just off Old Orchard Road. View on maps
DIRECTIONS AND PARKING
Visit our FAQs for details.
Thank you for being so interested in Downton Abbey: The Exhibition. The exhibition is now open for a limited time in Chicago, IL, at the Westfield Old Orchard Shopping Center. Sign up for the Downton Abbey: The Exhibition newsletter to receive news about the exhibition, including announcing future locations.
What hours is the exhibition open?
The exhibition is open weekly from Wednesday-Sunday with hours from 10:00 am to 6:00 pm, with the last ticket sold at 4:30 pm and the last guest entry at 5:00 pm. Please note our hours are subject to change. Check our ticketing page for the most up-to-date schedule!
Where can I get help with my ticket purchase?
For assistance with your ticket purchase, please contact our customer service support line at 888-850-8718.
How long does the exhibition take?
Downton Abbey: The Exhibition is self-guided, and we expect guests to spend 90–120 minutes exploring.
What if I’m running late for my time session?
For sessions sold in 30-minute increments, you will have the entire 30-minute window to arrive for your session. For instance, if your tickets are for the 10:00 session, you have until 10:30 to enter. If you arrive outside your 30-minute window, we will do our best to accommodate you in the next available session. This may entail a waiting period.
Can I leave and come back?
Tickets for the exhibition provide a one-time entry. Once guests are inside the exhibition, they may not leave and re-enter. Please advise a team member if you need to step out before your visit is over.
Is parental supervision required?
All guests aged 15 years and under should be accompanied by a guest of at least 18.
What age is Downton Abbey: The Exhibition suitable for?
Guests of all ages can experience Downton Abbey: The Exhibition! Children ages 11 and under may enter the exhibition at no additional cost with the purchase of an adult ticket.
Can I dress up for the exhibition?
We welcome visitors to celebrate Downton Abbey by dressing up in costume for the exhibition. Please share your photos with us using @downtonabbeyexhibition and @downtonabbey_official!
Is there a coat check/bag policy?
A coat check will be available upon entrance. Oversized bags and backpacks may be asked to be checked at the venue’s coat check during periods of high visitation.
What is the address for the exhibition?
The exhibition is located at Westfield Old Orchard, 4963 Old Orchard Center, Skokie, IL 60077.
How do you get to the exhibition?
The exhibition is located at Old Orchard Shopping Center in Skokie, IL. The building is located at the north-west end of the shopping center, just off Old Orchard Road. Please note that all guests must enter through the courtyard of the mall. The address is 4963 Old Orchard Shopping Center, Skokie, IL 60077, in the former Bloomingdale’s box adjacent to the Orange Level parking garage. View on maps.
Where is the exhibition located in the mall?
The exhibition is located in the former Bloomingdale’s on the North-West Side of the shopping center. The venue is directly next to Nando’s Peri Peri.
What is the best way to get to the exhibition?
The exhibition is easily accessible by both car and public transit.
DIRECTIONS BY CAR:
EDEN’S EXPRESSWAY (I-94)
From the north: Take I-94 east to Old Orchard Road. Turn left heading east on Old Orchard Road. The center is on the right hand side less than a 1/4 mile from the exit. Westfield Old Orchard is approximately 12 miles before downtown Chicago and approximately 7 miles after the I-90/94 split at Deerfield Road.
From the south: Take I-90/94 west, past downtown Chicago until the I-90/94 split. Remain on I-94 east and exit at Old Orchard Road approximately 7 miles further. Turn right heading east on Old Orchard Road. The center is on the right-hand side, less than a 1/4 mile from the exit.
From the north: Take I-294 south and exit at Golf Road. Turn left heading east on Golf Road. Continue on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left-hand side.
From the south: Take I-294 north. Exit at Dempster. Turn right heading east on Dempster, continue until Waukegan Road. Turn left on Waukegan and two blocks later turn right on Golf Road. Continue east on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left hand side.
I-90/O’HARE AIRPORT – Leaving O’Hare Airport terminal area, you are on I-90. Exit to I-294 north. Take I-294 and exit at Dempster. Turn right heading east on Dempster, continue until Waukegan Road. Turn left on Waukegan and two blocks later turn right on Golf Road. Continue east on Golf Road to just before Skokie Blvd on Lavergne. The Center is located on the left-hand side
Westfield Old Orchard is easily accessible from several different buses and trains. The center is located just minutes from the Skokie Swift Yellow train line. Several bus routes stop outside Macy’s and Bloomingdale’s, including CTA buses #97, 201, 205, 208, and Pace buses #215 and 422.
To find the best route to the center, use the RTA Trip Finder. Enter a starting address, then select Westfield Old Orchard Mall in Skokie, IL as your destination.
Where can you park?
Take advantage of ample parking on the west side of Westfield Old Orchard, located off Golf Road or Old Orchard Road.
The closest place to park is the Orange parking deck nearest to Nando’s Peri Peri.
Additional parking is available in the Red parking deck near Lord & Taylor off Skokie Boulevard.
What tickets types are available?
How will I get my tickets?
A confirmation email from ShowClix, our ticketing platform, is sent to the email address used when tickets are purchased.
You are also able to view your tickets at any time after purchase through signing in to your MyTickets account on ShowClix.
How do I reschedule my tickets?
Change of date or time requests are subject to availability, and restrictions may apply to tickets purchased during a special promotion. Changes must be made at least 24 hours prior to the scheduled entry time shown on your ticket. A $5 rescheduling fee will apply. To exchange your tickets, please follow the step-by-step exchange process here.
How do I sign into my MyTickets account?
Sign-in to your MyTickets account.
Your username is the email address you entered when processing your order. If you don’t remember your password or don’t recall setting one up, please click “forgot your password” to reset it.
Do children need tickets?
Children 11 years and younger enter the show for free and do not require a ticket when accompanying an adult with a ticket.
How do I present my tickets at the show?
You can print a physical copy of your tickets, or you can present the QR code for your tickets off a smartphone or other device.
Can I transfer my tickets?
Our system doesn’t support ticket transfers, but you’re welcome to screenshot your QR code ticket, or forward your emailed PDF tickets to a friend. The guest will not need to present the ID of the ticket purchaser to enter the exhibition.
Is your exhibition accessible for guests with disabilities?
The exhibition is accessible to all guests in accordance with ADA accessibility guidelines. We encourage guests to bring wheelchairs or other mobility devices with them to the venue if needed. There are benches scattered throughout the exhibition. For guests who need to borrow a wheelchair, the venue has one that is available on a first come first serve basis. Additional complimentary wheelchair rentals are available at the Old Orchard Mall Security Office: https://www.westfield.com/united-states/oldorchard/services-detail/mobility-services
Do I have to purchase tickets in advance?
Tickets will be available for purchase at the venue box office onsite, however, we recommend buying online as tickets are expected to sell out in advance. Please note, sessions that are sold out online will not have tickets available for purchase onsite.
Are strollers allowed within the exhibition?
Due to restrictions within the venue, strollers are not allowed within the exhibition and may be asked to be checked upon arrival to the venue.
Are animals allowed within the exhibition?
For the safety of guests, staff, and our furry friends, animals are not permitted inside the exhibition, with the exception of service animals trained as defined by the ADA.
Will the exhibition reveal spoilers?
Downton Abbey: The Exhibition is a celebration of the entire series. Iconic story moments and behind the scenes information are featured throughout the experience. It is not necessary to have seen all the episodes or films in order to enjoy the exhibition, but visitors will see content from the full timeline of the franchise.
Can I take photos inside the exhibition?
Small hand-held cameras and phones are welcome, but please note that we do not allow flash photography, videotaping or professional camera equipment inside the exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on Instagram @downtonabbeyexhibition!
What other locations will the exhibition travel to?
Additional venues have not been announced at this time. We encourage you to check our website and sign up for our newsletter for the latest information.
Interested in working at the exhibition?
If you’re interested in joining our team, fill out our team form!
Have any questions about the exhibition that haven’t been answered?
Please fill out this form and we will get back to you as soon as possible.